Shipping policy

At KnightsbridgeBedding, we aim to deliver your order safely, efficiently, and on time. Please read the information below for full details on our shipping process.

1. Delivery Areas

We currently deliver to:

  • Mainland United Kingdom

  • Selected areas of Scotland and Wales

We do not currently deliver to Northern Ireland, Channel Islands, or international destinations unless stated otherwise.

2. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Bedding Items: 3–7 working days

  • Mattresses & Large Items: 5–10 working days

  • Made-to-Order / Custom Items: 7–21 working days (depending on production)

Delivery times are estimates and may vary due to demand, courier availability, or unforeseen circumstances.

3. Delivery Charges

  • Delivery charges are clearly shown at checkout.

  • Any additional charges for remote areas, stairs, or special handling will be communicated before dispatch where applicable.

  • Free delivery promotions may apply to selected products or regions.

4. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed after 2:00 PM may be processed the next working day.

  • You will receive an order confirmation once your purchase is complete.

5. Tracking & Communication

  • Once your order is dispatched, you may receive tracking details or a delivery notification.

  • For large items, our delivery team or courier may contact you to arrange a delivery date or time slot.

6. Missed Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect address details

  • No one available to receive the delivery

  • Failure to respond to delivery scheduling

Additional delivery or re-delivery charges may apply.

7. Access & Delivery Conditions

Please ensure:

  • Clear access to your property

  • Doorways, staircases, and corridors are suitable for large items

  • Any parking restrictions or access issues are communicated in advance

We are not responsible for failed deliveries due to access limitations not disclosed at checkout.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Do not dispose of the packaging until the issue is resolved

We will arrange a replacement, collection, or refund once the issue is confirmed.

9. Change of Delivery Date

If you wish to delay delivery or change your delivery date, please contact us as soon as possible.
Requests are subject to availability and may not be possible once dispatch has been arranged.

10. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to weather conditions, strikes, transport disruptions, or supplier delays.

11. Contact Us

For shipping-related queries, please contact our customer support team using the details provided on our website